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Approval
Explicit authorisation step.
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Approval Queue
Collection of pending approvals.
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Completion State
Finished workflow state.
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Escalation
Movement to a higher level of attention/authority.
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Exception State
Workflow state representing an exception/failure.
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Gate
Condition that must be met before progression.
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Progress State
Current progression through a workflow.
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Retry
Reattempt failed operation.
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Rollback
Return to a previous state/configuration.
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SLA
Service-level agreement.
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SLA Timer
Visual countdown/elapsed SLA indicator.
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State
Current workflow condition.
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State Machine
Formal model of states and transitions.
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Transition
Movement from one state to another.
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Workflow
Defined sequence of states/actions.
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Workflow Stage
Major workflow phase.
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Workflow Step
Individual step in a process.